Stamps.com

Manager, Sales Training & Enablement

Category
Sales
Location
US-CA-Sunnyvale

Overview

Endicia/stamps.com has a new exciting opportunity for a Manager, Sales Training & Enablement in our brand new Sunnyvale office!  This dynamic role will own and execute the design, planning and delivery of our onboarding and continuous learning programs for the company’s products, services, sales processes. The role will equip the sales organization with the content and training needed to maximize their success by conducting in-person training to meet and exceed sales revenue goals. Additionally, the role will research training methodologies, learning tools, and sales practices, while remaining current on product trends both within the organization and among competitors to achieve training objectives.

 

Stamps/Endicia’s Sales Organization leads the company’s efforts to grow market share and increase revenue. We play a key role in building loyalty and trust with our customers.  By developing and motivating our Sales team, we implement company strategies and business processes which ensure sales targets are maximized.

 

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, 3-weeks vacation, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses. On site gym. Pet Insurance!

 

Endicia Company Overview:

Stamps.comEndicia® electronic postage solutions make it easier and more affordable to ship parcels through the U.S. Postal Service®. Our solutions have helped thousands of businesses print more than $14 billion in postage. As a long-time, trusted partner of the U.S. Postal Service, we've built our reputation on our commitment to simplifying, improving, and enhancing the shipping process for our customers. That's what we call “innovation with purpose.”

 

Stamps.com offers solutions that help businesses run their shipping operations more smoothly and function more successfully under the brand names Stamps.comEndicia®, ShipStation®, ShippingEasy®, ShipWorks®, and MetaPack®.  Stamps.com’s family of brands provides seamless access to mailing and shipping services through integrations with more than 475 unique partner applications.

Responsibilities

Primary Objectives:

  1. Oversee all Endicia Sales training programs.
  2. Research training methodologies, learning tools, and sales practices.
  3. Conduct ongoing sales training to sales team members.
  4. Track, document, and evaluate program effectiveness through meaningful metrics.
  5. Remain current on product trends both within the organization and among competitors.

 Essential Position Duties (typically monthly, weekly, daily tasks)

  1. Oversee all Endicia Sales training programs.
    • Design and deliver sales training programs, including e-learning solutions for remote team members.
    • Determine training needs by traveling with the Sales Reps and observing their day to day business activities.
    • Research and develop an expert understanding of the products and solutions our company provides.
    • Identify the best e-learning options to support the remote sales organization for continuous learning.
    • Write and maintain Playbooks for all sales-related roles.
    • Using a sales training tool, write content, and create videos for e-learning. (ex: adobe…integrates with SFDC)
    • Build and maintain continuous training for career badges, to support continuous learning and accreditation in support of professional growth
  2. Research training methodologies, learning tools, and sales practices.
    • Maximize training by researching the best learning methodologies.
    • Research and recommend learning tools/e-learning.
    • Collaborate with sales management for training topic priorities.
    • Collaborate with cross-functional groups to create best in class sales training initiatives aligned with regional strategy.
  3. Conduct ongoing sales training to sales team members
    • Coordinate and schedule with management regular sales training for sales and operational team members.
    • Train the sales team on how to explain complex product information to non-technical audiences.
    • Educate sales employees on technical selling skills as part of sales training programs and initiatives.
    • Administer training exercises in support successful communications of technical products.
  4. Track, document, and evaluate program effectiveness through meaningful metrics.
    • Design training tracking systems to support continuous learning.
    • Create tracking metrics to assess the value of delivered training.
    • Assess the training participant’s sales competencies.
  5. Remain current on product trends both within the organization and among competitors.
    • Stay current on industry trends for proactive training.
    • Research competitor trends to support sales training goals and objectives.
    • Collaborate with the Product team to stay informed up-coming product enhancements.

Qualifications

Education and/or Experience:                                                           

  • Bachelor’s degree or equivalent years of experience in related position.
  • Minimum of Six (6) years of sales training and enablement experience.
  • Prior experience using Salesforce is required.

Skills and Knowledge:

  • Core key competencies: Take Initiative, Effective Communicator, Confident Presenter, Flexibility, Team Player, Innovative, Acts as a Coach/Mentor, Strong Product/Service Knowledge, and Establishes Presence.
  • Ability to excel in a high-energy, fast-paced environment.
  • Demonstrated ability to organize and work under strict time deadlines, while producing quality deliverables
  • Proven ability to work effectively as part of a team.
  • Strong understanding of sales key performance indicator analysis.
  • Strong organizational and prioritization skills.
  • Excellent presentation, oral, and written communication skills.
  • Strong research skills.
  • Strong communication and facilitation skills.
  • Enthusiasm for lifelong learning.

 Computer/Software/Application Proficiency:                                              

  • Microsoft Office; Microsoft Word, Excel, PowerPoint, Outlook,
  • Common web browser applications
  • SalesForce.com

Additional Position Duties: – (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

 Travel Requirements:

  • Approx. 20%
  • Valid Drivers license with proof of insurance.

 

Equal Opportunity Employer/Veterans/Disabled

 

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