• Major Account Manager SW

  • Overview

    The Major Account Manager (MAM) is responsible for our top shipping clients to ensure success by driving growth within an assigned portfolio of managed accounts, retaining volume and managing customer satisfaction. The role works directly with personnel from the United States Postal Service, other channel partners, product marketing, engineering and other personnel to ensure client satisfaction and retention. This position works remotely and the preferred Southwest locations are; DFW, Houston, Salt Lake City, Phoenix or Las Vegas. Endicia’s Sales organization leads the company’s efforts to grow market share. The Sales team plays a key role in building loyalty and trust with our customers.  Our developed and motivated Sales teams implement company strategies and business processes which ensure sales targets are maximized. The Field Account Manager team works directly with channel partners and internal company teams across the organization to ensure client satisfaction and retention.



    Endicia, a wholly owned subsidiary of (NASDAQ: STMP), is a leading provider of internet-based postage services for e-commerce businesses of all sizes. Endicia’s postage and shipping solutions save time and provide access to the best possible U.S. Postal Service® rates. We know that shipping can be complex and our goal is to simplify your shipping operations so you can focus on doing what you do best.


    WHAT WE DO Endicia's electronic postage solutions make it easier and more affordable to ship parcels through the U.S. Postal Service®. Our solutions have helped thousands of businesses print more than $14 billion in postage. As a long-time, trusted partner of the U.S. Postal Service, we've built our reputation on our commitment to simplifying, improving, and enhancing the shipping process for our customers. That's what we call “innovation with purpose.”


    Our customers view Endicia as vital to their businesses because we help them increase shipping efficiency saving them time, money, and resources. Whether you're a high-volume warehouse shipper, operating an e-commerce site from your home, or simply trying to get invoices out before the day is over, Endicia can help.


    Primary Objectives:

    1. Manage an assigned book of business.
    2. Reduce managed account churn.
    3. Build strong internal and external customer relationships.
    4. Be an industry expert and advocate.

    Essential Position Duties (typical monthly, weekly, daily task

    1. Manage a strategic book of business.
      • Annually increase portfolio revenue.
      • Prepare an annual plan for each assigned managed account to grow USPS volume.
      • Conduct quarterly QBR’s with assigned managed accounts.
      • Introduce upgrades and new features.
    2. Reduce managed account churn.
      • Take ownership of the customer experience post-sales.
      • Identify growth opportunities within client base.
      • Develop multi-layered relationships in each account.
      • Understand and align with the growth plans of the business.
    3. Build strong internal and external customer relationships.
      • Act as the key point of contact (POC) for assigned customer’s day-to-day needs.
      • Provide customer profiles to executive management.
      • Effectively negotiate issues that may arise to retain the volume.
    4. Be an industry expert and advocate.
      • Be a product expert and communicate the value in new products/features and to assigned accounts.
      • Stay abreast of industry news, innovations, trends, and best practices.
      • Communicate and make recommendations that fit the business needs of each assigned accounts.



    Education and/or Experience:                                                                              

    • Bachelor’s degree preferred.
    • Minimum of four (4) years field sales experience required.
    • Minimum of two (2) years relationship management experience.
    • Shipping and/or eCommerce industry experience desired.

    Skills and Knowledge:

    • Excellent verbal and written communication skills.
    • Strong professional presence; comfortable working with C-level.
    • Strong customer relationship management skills.
    • Strong analytical and organizational skills.
    • Proven ability to be a strategic problem solver.

    Computer/Software/Application Proficiency:                                                   

    • Working knowledge of Microsoft Office applications.
    • Salesforce experience a plus.

    Travel Requirements:

    • 50% travel required.

    What Endicia provides to help you be successful in this role: 

    • Corporate credit card
    • Laptop, iPad, iPhone
    • Home office monitor
    • Sales tools (, etc.)
    • Cross functional support
    • Opportunities for career growth

    Additional Job Duties:

    • Sit for prolonged periods of time.
    • Utilize wrist and hands for a prolonged period of time.
    • Walk short distances.
    • Stand for short periods.
    • Speaking and conversing with others.
    • Lift up to 25lbs without assistance up.







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