• Sales Operations Specialist

  • Overview

    The Sales Operations Specialist  supports the sales organization by collecting, analyzing, and disseminating sales related data and by managing key back office revenue related processes.


    Endicia’s Sales Operations team drives revenue growth and customer acquisition through working with the Field Sales representatives on customer contracts, opportunity pipeline movement, software demo’s and other revenue generating activities. (i.e. outbound calling, forms completion, contract completions and opportunity follow up.) 



    Endicia, a wholly owned subsidiary of (NASDAQ: STMP), is a leading provider of internet-based postage services for e-commerce businesses of all sizes. Endicia’s postage and shipping solutions save time and provide access to the best possible U.S. Postal Service® rates. We know that shipping can be complex and our goal is to simplify your shipping operations so you can focus on doing what you do best.


    WHAT WE DO Endicia's electronic postage solutions make it easier and more affordable to ship parcels through the U.S. Postal Service®. Our solutions have helped thousands of businesses print more than $14 billion in postage. As a long-time, trusted partner of the U.S. Postal Service, we've built our reputation on our commitment to simplifying, improving, and enhancing the shipping process for our customers. That's what we call “innovation with purpose.”


    Our customers view Endicia as vital to their businesses because we help them increase shipping efficiency saving them time, money, and resources. Whether you're a high-volume warehouse shipper, operating an e-commerce site from your home, or simply trying to get invoices out before the day is over, Endicia can help.


    Primary Objectives:  

    1. Assist sales management in the collection and reporting of data related to sales trends, channel reporting, pricing, performance metrics and other data driven requirements that enable the team to exceed revenue goals.
    2. Manage Invoice and API agreements.
    3. Ad hoc reports requests as needed.
    4. Manage sales and channel partner email communications.
    5. Track team cadence metrics.

    Essential Position Duties (typical monthly, weekly, daily tasks):

    1. Reporting:
      • Sales trends, pricing, revenue performance metrics, product performance and other sales-related statistics that drive sales.
      • Pull data and manage sales leader monthly performance reports.
      • Respond to and manage channel reporting needs.
      • Ad hoc report requests as desired.
    2. Support the Account Management Team’s data needs.
      • Generate and validate month close reports
      • Generate and validate commissions and credit reports.
      • Generate and validate Exceptions/Corrections reports.
    3. Manage Invoice and API needs.
      • Work with cross functional team to process client Invoice requests and API agreements.
    4. Monitor and manage Channel Partner communications.
      • Facilitates USPS communications.
      • Triages and prioritizes requests and responses and delegates to appropriate responders.


    Additional Job Duties:

    • Sit for prolonged periods of time.
    • Utilize wrist and hands for a prolonged period of time.
    • Walk short distances.
    • Stand for short periods.
    • Speaking and conversing with others.
    • Lift up to 25lbs without assistance up.

    Education and/or Experience:                                                                  

    • One to Three (1 – 3) years’ experience in a sales operations support role.
    • Previous experience with an e-commerce or SaaS-based company is preferred.

    Skills and Knowledge:

    • Self-starter, independent & capable of working on multiple tasks simultaneously.
    • Strong critical thinking skills with a demonstrated ability to analyze and resolve issues.
    • Strong written and verbal communication skills.
    • Strong analytical skills.
    • Excellent attention to detail and accuracy, productivity, and time management.

    Computer/Software/Application Proficiency:                                                   

    • Microsoft Word, Excel, and Outlook
    • experience is preferred.

    Travel Requirements:

    • Less than 10%.







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