Stamps.com

  • Manager, Inside Sales

    Category
    Sales
    Location
    US-CA-Sunnyvale
  • Overview

    The Manager, Inside Sales, drives revenue for Endicia/stamps.com by leading and developing of a team of inside sales professionals to ensure successful quota attainment, relationship development, and the delivery of superior product knowledge. 

     

    Endicia Company Overview:

    Stamps.comEndicia® electronic postage solutions make it easier and more affordable to ship parcels through the U.S. Postal Service®. Our solutions have helped thousands of businesses print more than $14 billion in postage. As a long-time, trusted partner of the U.S. Postal Service, we've built our reputation on our commitment to simplifying, improving, and enhancing the shipping process for our customers. That's what we call “innovation with purpose.”

     

    Our customers view Stamps.com Endicia as vital to their businesses because we help them increase shipping efficiency saving them time, money, and resources. Whether you're a high-volume warehouse shipper, operating an e-commerce site from your home, or simply trying to get invoices out before the day is over, Stamps.com Endicia can help.

     

    Company Perks:

    Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, 3 weeks vacation to start, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

    Responsibilities

    Primary Objectives:

    1. Develop sales strategies for current and future year growth
    2. Meet or exceed annual revenue quota’s
    3. Manage and maintain a high performing team of Inside Sales professionals.
    4. Build and maintain internal and external relationships
    5. Automate manual processes

    Essential Position Duties (typical monthly, weekly, daily tasks):Perform other related duties as requested.

    1. Develop sales strategies for current and future year growth year
      • Create strategic initiatives to drive growth for the current year and future.
    2. Meet or exceed annual revenue quota’s.
      • Track and deliver accurate forecasting on a weekly, quarterly, and annual basis.
      • Manage day to day operational needs of assigned Inside Sales team.
      • Maintain expert level knowledge on the features and business application of the company’s product line.
    3. Manage and maintain a high performing team inside sales professionals.
      • Build and maintain a positive culture that inspires a sense of urgency, continuous learning, and a strong sense of individual and team accountability.
      • Provide weekly 1:1 training to assigned inside sales team members and build coaching plans focused on quota attainment, relationship development, and the delivery of superior product knowledge.
      • Analyze team call activity to identify opportunities for improvement.
      • Develop and deliver sales training to increase selling skills and product knowledge.
      • Create and maintain training materials based on sales industry best practices.
      • Recruit top level inside sales professionals and build a bench of qualified candidates.
    4. Build and maintain internal and external relationships.
      • Develop cross functional relationships and drive sales needs within other departments.
      • Manage Sales team relationships and strategy with key channel partners such as the USPS.
    5. Automate manual processes.
    6. Perform other related duties as requested.

                                                             

     

     

    Qualifications

    Education and/or Experience: 

    • Bachelor’s degree preferred.
    • Four to Six (4- 6) years sales experience required, preferably with a logistics or technology company.
    • A minimum of Two (2) years sales team management experience.
    • Experience working in small parcel transportation desired.

    Skills and Knowledge:

    • Results-driven with experience influencing people across functions and managing teams within a large organization.
    • Excellent written & verbal communication and presentation skills
    • Demonstrated ability to handle multiple tasks and assignments simultaneously
    • Strong leadership, conflict management, and composure
    • Proven ability to collect and analyze call analytics and recommend solutions based on identified trends
    • Planning & organization, self-starting, self motivating
    • Strong interpersonal and leadership skills; self-motivated and capable of motivating others; ability to deliver results under pressure and tight deadlines.
    • Creativity and delivering actionable results; ability to succeed in a collaborative, fast-paced environment.

     Computer/Software/Application Proficiency:                                                   

    • Working knowledge of Microsoft Office applications.
    • SalesForce experience a plus.

     Travel Requirements:

    • Less than 10% - May have to travel one - two times per year within the domestic U.S.

    Additional Responsibilities:

    • Performance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
    • Employee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination

    EOE/M/F/Vet/Disability

     

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