Stamps.com

  • Manager, Sales Operations

    Category
    Sales
    Location
    US-CA-Sunnyvale
  • Overview

    The Manager, Sales Operations is responsible for managing our Sales Operations staff in a fast paced, demanding environment. Responsible for driving performance, developing and driving efficiency projects, producing quality work and ensuring all Operations responsibilities are delivered on time. This position reports to the Senior Director, Sales.

     

    The Sales Operations team aligns company priorities with strong day-to-day operations by driving the development and implementation of operational strategy, advancement of draft concepts into sales growth initiatives, and by building strong internal sales and cross functional relationships. The team supports the Sales Organization by driving sales productivity, providing effective and efficient methodologies and processes, and by delivering business intelligence and sales tools which enable revenue growth.

     

    Company Perks:

    Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

     

    Endicia Company Overview:

    Stamps.comEndicia® electronic postage solutions make it easier and more affordable to ship parcels through the U.S. Postal Service®. Our solutions have helped thousands of businesses print more than $14 billion in postage. As a long-time, trusted partner of the U.S. Postal Service, we've built our reputation on our commitment to simplifying, improving, and enhancing the shipping process for our customers. That's what we call “innovation with purpose.”

     

    Our customers view Stamps.com Endicia as vital to their businesses because we help them increase shipping efficiency saving them time, money, and resources. Whether you're a high-volume warehouse shipper, operating an e-commerce site from your home, or simply trying to get invoices out before the day is over, Stamps.com Endicia can help.

     

    Responsibilities

    Primary Objectives:

    1. Manage sales operations representatives.
    2. Provide top-line customer service to prospects, clients and channel partners.
    3. Assist Field Sales in a timely fashion on all deals requiring invoicing, forms completed, ELS (Endicia Label Server) applications.
    4. Build and distribute all channel partner reporting needs.
    5. Automate manual sales department tasks.
    6. Manage Sales Training Program.

    Essential Position Duties (typical monthly, weekly, daily tasks):

    1. Manage sales operations representatives.
      • Monitor and evaluate each team member’s performance to ensure achievement of goals.
      • Conduct daily side-by-side coaching sessions with team members to guide them through sales presentations and maximize sales opportunities.
      • Responsible for administering disciplinary actions according to company guidelines and policies.
      • Conduct regular meetings with team to communicate promotions, procedural, or policy changes.
      • Motivate with recognition and rewards.
      • Manage team member time and attendance tracking.
    2. Provide top-line customer service to prospects, clients and channel partners.
      • Maintain expert-level knowledge on the features and business applications of the company's product lines.
      • Respond to phone and e-mail sales inquiries in a timely, efficient and professional manner.
    3. Assist Field Sales in a timely fashion on all deals requiring invoicing, forms completed, ELS applications.
      • Build and distribute all channel partner reporting needs.
      • Manage the Operations team deliverables, adjust assignments to meet deadlines, ensure backups are trained and SOP’s and workflows are created and updated quarterly for all responsibilities.
    4. Automate manual sales department tasks.
    5. Manage Sales Training Program.
      • Update current training program and own all sales training needs.
      • Create training curriculum and supporting materials.
      • Facilitate team training sessions.
    6. Perform other duties as requested.

    Qualifications

    Education and/or Experience:                                                                  

    • Bachelor’s degree is preferred.
    • Five (5) years’ Operations experience.
    • Two (2) team management experience.

    Skills and Knowledge:

    • Must have well developed capabilities at problem solving and crafting efficient processes.
    • Strong leadership, conflict management, and composure.
    • Strong planning & organization skills with a self-starter, self-motivating attitude.
    • Demonstrated ability to handle multiple tasks and assignments simultaneously.
    • Excellent written & verbal communication and presentation skills.
    • Requires an excellent telephone and personal demeanor.

     Computer/Software/Application Proficiency:                                                   

    • Working knowledge of Microsoft Office applications.
    • SalesForce experience a plus.

     Travel Requirements:

    • Less than 10% - May have to travel one - two times per year within the domestic U.S.

    EOE/M/F/Vet/Disability

     

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