Stamps.com

  • Major Account Manager (MAM) - Southeast Region

    Category
    Sales
    Location
    US-NC-Charlotte
  • Overview

    The Major Account Manager (MAM) is responsible for our top shipping clients to ensure success by driving growth within an assigned portfolio of managed accounts, retaining volume and managing customer satisfaction. The role works directly with personnel from the United States Postal Service, other channel partners, product marketing, engineering and other personnel to ensure client satisfaction and retention.

     

    Endicia’s Sales Organization leads the company’s efforts to grow market share and increase revenue. We play a key role in building loyalty and trust with our customers.  Our developed and motivated Sales teams implement company strategies and business processes which ensure sales targets are maximized. The Major Account Manager team concentrates on Endicia’s most strategically important accounts and works directly with channel partners and internal company teams across the organization to ensure client satisfaction and retention.

     

    WHO WE ARE

    Endicia, a wholly owned subsidiary of Stamps.com (NASDAQ: STMP), is a leading provider of internet-based postage services for e-commerce businesses of all sizes. Stamps.com Endicia’s postage and shipping solutions save time and provide access to the best possible U.S. Postal Service® rates. We know that shipping can be complex and our goal is to simplify your shipping operations so you can focus on doing what you do best.

     

    WHAT WE DO

    Stamps.com Endicia's electronic postage solutions make it easier and more affordable to ship parcels through the U.S. Postal Service®. Our solutions have helped thousands of businesses print more than $14 billion in postage. As a long-time, trusted partner of the U.S. Postal Service, we've built our reputation on our commitment to simplifying, improving, and enhancing the shipping process for our customers. That's what we call “innovation with purpose.”

     

    Our customers view Stamps.com Endicia as vital to their businesses because we help them increase shipping efficiency saving them time, money, and resources. Whether you're a high-volume warehouse shipper, operating an e-commerce site from your home, or simply trying to get invoices out before the day is over, Stamps.com Endicia can help.

    Responsibilities

    Primary Objectives:

    1. Manage a strategic book of business.
    2. Reduce managed account churn.
    3. Build strong internal and external customer relationships.
    4. Be an industry expert and advocate.

    Essential Position Duties (typical monthly, weekly, daily tasks):

    1. Manage a strategic book of business.
      • Annually increase portfolio revenue.
      • Prepare an annual plan for each assigned managed account to grow USPS volume.
      • Conduct quarterly QBR’s with assigned managed accounts.
      • Introduce upgrades and new features.
    2. Reduce managed account churn.
      • Take ownership of the customer experience post-sales.
      • Identify growth opportunities within client base.
      • Develop multi-layered relationships in each account.
      • Understand and align with the growth plans of the business.
    3. Build strong internal and external customer relationships.
      • Act as the key point of contact (POC) for assigned customer’s day-to-day needs.
      • Provide customer profiles to executive management.
      • Effectively negotiate issues that may arise to retain the volume.
    4. Be an industry expert and advocate.
      • Be a product expert and communicate the value in new products/features and to assigned accounts.
      • Stay abreast of industry news, innovations, trends, and best practices. Communicate and make recommendations that fit the business needs of each assigned accounts.

    Qualifications

    Education and/or Experience:                                                                  

    • Bachelor’s degree preferred.
    • Minimum of Four (4) years’ field sales experience required.
    • Minimum of Two (2) years’ relationship management experience.
    • Small parcel shipping and/or eCommerce industry experience desired.

     Skills and Knowledge:

    • Excellent verbal and written communication skills.
    • Strong professional presence; comfortable working with C-level.
    • Strong customer relationship management skills.
    • Strong analytical and organizational skills.
    • Proven ability to be a strategic problem solver.

    Computer/Software/Application Proficiency:                                                   

    • Working knowledge of Microsoft Office applications.
    • Salesforce experience a plus.

    Travel Requirements:

    • 50% travel required.

     

    What Endicia provides to help you be successful in this role: 

    • Corporate credit card
    • Laptop, iPad, iPhone
    • Home office monitor
    • Sales tools (Saleforce.com, etc.)
    • Cross functional support
    • Opportunities for career growth

     

     EOE/M/F/Vet/Disability

     

     

    #

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.