• Sales Support Specialist

    US-CA-Mountain View
  • Overview

    The Sales Support Specialist – HiVol supports the Field Sales Representatives, assists with channel partner needs, conducts demo’s and works with the Field Team to progress opportunities through the pipeline.   


    Endicia’s Sales Operations team drives revenue growth and customer acquisition through working with the Field Sales representatives on customer contracts, opportunity pipeline movement, software demo’s and other revenue generating activities. (i.e. outbound calling, forms completion, contract completions and opportunity follow up.) 



    Endicia, a wholly owned subsidiary of (NASDAQ: STMP), is a leading provider of internet-based postage services for e-commerce businesses of all sizes. Endicia’s postage and shipping solutions save time and provide access to the best possible U.S. Postal Service® rates. We know that shipping can be complex and our goal is to simplify your shipping operations so you can focus on doing what you do best.


    WHAT WE DO Endicia's electronic postage solutions make it easier and more affordable to ship parcels through the U.S. Postal Service®. Our solutions have helped thousands of businesses print more than $14 billion in postage. As a long-time, trusted partner of the U.S. Postal Service, we've built our reputation on our commitment to simplifying, improving, and enhancing the shipping process for our customers. That's what we call “innovation with purpose.”


    Our customers view Endicia as vital to their businesses because we help them increase shipping efficiency saving them time, money, and resources. Whether you're a high-volume warehouse shipper, operating an e-commerce site from your home, or simply trying to get invoices out before the day is over, Endicia can help.


    Primary Objectives:  

    1. Educate future customers on the company’s extensive product offerings.
    2. Assist Field Sales to grow the account base and increase new customer acquisition.
    3. Sales Process Support.
    4. HiVol lead list creation.


    Essential Position Duties (typical monthly, weekly, daily tasks)

    1. Educate existing and future customers on the company’s innovative shipping technology solutions.
      • Respond to phone and e-mail sales inquiries in a timely, efficient and professional manner.
      • Performs online demonstrations.
      • Maintain expert-level knowledge on the features and business applications of the company's product line.
    1. Assist Field Sales to grow the account base and increase new customer acquisition.
      • Conducts demo’s as needed, complete all form and contract needs for Field Sales opportunities and work with channel partners.
      • Acquires and evaluates customer operations to aid in identifying customer objectives, requirements and preferences.
      • Develop and maintaining strong working relationships the United States Postal Service Reps and third party channel partners.
    1. Sale Process Support
      • Daily communication with sale force personnel regarding proposals, quotes, order status, and issues pending.
      • Serve as a back-up to the Field Sales Representatives when they are unavailable.
      • Track and update existing orders until product/services are implemented.
    1. Lead List Creation
      • Build lead lists for Field Sales Representatives.
      • Upload lists into


    Experience Qualifications:

    • Minimum of two (2) years’ experience working in a driect sales capacity.
    • Experience working with Field Sales teams a plus.

    Skills and Knowledge:

    • Requires the ability to work cooperatively on a team with other sales representatives.
    • Effective listening and presentation skills.
    • Must have exceptional organizational, written, and oral communication skills.
    • Must be able to describe products and match their advantages to customer needs.

    Computer/Software Proficiency:

    • Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), business information services, and

    Travel Requirements:

    • Less than 10%






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